GAP Insurance
First, just some questions...
We work with Insurance Brokers across the United Kingdom, and this online platform has been designed to support our clients and allow customers easier access to our products.
Customer service is a key aspect of our business. You can reach us via email or telephone if you have any questions that are not addressed our site. If you prefer to speak with someone directly please call our friendly team.
We only use UK based insurer's to underwrite our products, all of whom must meet our stringent selection criteria.
We are dedicated to ensuring our customers receive the right assistance when they need it. If you have any specific circumstances or requirements that you think we should know about, such as health conditions, impairments, financial hardship, bereavement – or anything else, please let us know.
The following statements reflect the collective aspirations of our team at JLU. We wanted to ensure that these sentiments represent what everyone here is aiming for and believes in:
If you require a copy of any information, including policy terms and conditions, in large font or audio material please call us on 01803 416 283 or email [email protected]. If you are deaf or have a hearing impairment or you have difficulty with your speech, you can access the Next Generation Text (NGT) service’.
We are here to help. Many questions can be answered by visiting our FAQ page. However if you can't find the answer please contact us via:
Email: [email protected]
Our telephone lines are open Monday to Friday 9am to 4.30pm (excluding bank holidays).
If you need to make a claim, please check your insurance policy for the claim number.
We are committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please write to:
Managing Director at: Choose Your Insurance, The Estate Office, Shadrack, Berry Pomeroy Totnes, Devon, TQ9, 6LR, phone 0330 111 3998 or email [email protected].
We will acknowledge your complaint within three working days of receiving it.
Within 8 weeks of receipt of your complaint with will endeavour to provide you with a final decision. If we are not able to provide a final decision at that time we will explain why, the reasons for the delay and an expected time frame for providing you with a final decision.
If you require a copy of any information, including policy terms and conditions, in large font or audio material please call us on 01803 416 283 or email [email protected].
If you are deaf or have a hearing impairment or you have difficulty with your speech, you can access the Next Generation Text (NGT) service’.
Insurance can be complicated, but we are here to help you. If you come across terms you don't understand or want to check your understanding, use this guide for definitions.
GAP, or Guaranteed Asset Protection, is an optional insurance that helps you financially if your vehicle is stolen or totaled. When your vehicle is written off, your motor insurer usually pays only what it's worth at that time (called The Market Value) which might be less than what you still owe on finance or what you paid for it.. GAP insurance helps cover the remaining finance and can assist you in getting a new vehicle.
This is how much your vehicle is worth at the time your motor insurer decides it's not worth repairing after an accident or not found about being stolen. The value depends on things like how old your vehicle is, it's condition, how many miles it has and what people are willing to pay for similar vehicles in the market.
If you have a GAP policy called Purchase Price Protection, it will pay the difference between what your motor insurance pays and what you originally paid for your vehicle if it is a total loss.
The Purchase Price is the amount you actually paid for the vehicle. When buying a vehicle, extra costs like Road Fund Licence, Fuel, Warranty, and Paint Protection can be added to the total amount, but these are not covered by your GAP policy and will not be included in the Purchase Price when it comes to amount you receive from your GAP claim. It’s important to check your GAP policy to see what items are not included in the Purchase Price of your vehicle.
This means your motor insurer has decided that your vehicle is too badly damaged to repair
If your vehicle is written off and you make a claim under your GAP policy you may have the option to being given a hire car, which can really help temporarily if you are without a vehicle.
Excess is the amount you pay when making a claim. Your motor insurance usually has an excess. If your vehicle is a total loss and you've paid an excess to your motor insurer, your GAP policy will contribute towards this as part of your GAP claim. The good news, there is no excess to pay for a GAP insurance claim.
This is the amount your motor insurer agreeds to pay.
This is the price for your insurance.
This is the maximum amount of money your insurance policy will provide after a sucesssful claim.
This is the first payment (essentially a deposit) that the customer pays under a contract hire/lease agreement. This is often higher than the fixed monthly vehicle repayments that you then pay each month for the vehicle.
First, just some questions...
Simply call us on 0330 111 3093 or send an email to [email protected] and our team will be pleased to assist you.
Simply call us on 0330 111 3093 or send an email to [email protected] and our team will be pleased to assist you.
In the event of a Medical Emergency
In the event of a Medical Emergency or Hospitalisation Please immediately contact our 24-hour Emergency Assistance Helpline.
Emergency Assistance 24 hours, 7 days a week
For Non-Emergency Claims
To notify us of a new claim or to obtain a claim form, please contact our non-emergency claims team using the details below:
Claims Service (non-emergency claims), Monday – Friday, 9am – 5pm
General Enquiries
Jackson Lee Underwriting
The Estate Office
Shadrack
Berry Pomeroy
Totnes
Devon
TQ9 6LR
Complaints Handling Procedures
We are committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please write to:
Managing Director at: Jackson Lee Underwriting, The Estate Office, Shadrack, Berry Pomeroy Totnes, Devon, TQ9, 6LR, phone 0330 111 3093 or email [email protected].
We will acknowledge your complaint within three working days of receiving it.
Within 8 weeks of receipt of your complaint with will endeavour to provide you with a final decision. If we are not able to provide a final decision at that time we will explain why, the reasons for the delay and an expected time frame for providing you with a final decision.
Help with this website and Insurance documents in different formats
If you need any help with using this website our team can provide some assistance over the phone or via email. If you require a copy of any documentation in large font or audio material, please contact us. If you are deaf or have a hearing impairment or have difficulty with your speech, you can access services that offer text-to-speech and speech-to-text translation services. Please contact us if you need assistance with finding this service.
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