• Established in 1990, we are a UK insurance firm specialising in insurance products that offer our customers peace of mind.
• We are authorised and regulated by the Financial Conduct Authority
• Since 2012, we have been chosen by the British Insurance Brokers Association (BIBA), the UK's leading general insurance organisation, as their official scheme provider for GAP insurance and Travel Insurance. We believe buying insurance should be simple, straightforward, and backed by people you can trust. Established in 2006, we are an independent UK insurance specialist.

  Our aim is to provide quality insurance products that offer real value and genuine peace of mind.

A Name You Can Trust

We're authorised and regulated by the Financial Conduct Authority (FCA) and work only with carefully selected UK insurers who meet our high standards for financial strength, service, and reliability. Since 2012, Jackson Lee Underwriting has been proud to have been selected by the British Insurance Brokers' Association (BIBA) as its official scheme provider for GAP Insurance, reflecting our commitment to delivering quality products and exceptional service.

Insurance Made Simple

We know insurance can sometimes feel confusing. That's why we've created Choose Your Insurance to make it easier for customers to compare, understand and buy the cover that's right for them. As our brand continues to grow, we'll be offering a wider range of insurance products designed to help protect the things that matter most.

Customer Service Comes First

Looking after our customers is at the heart of everything we do.
If you have a question before you buy, need help with your policy or simply want to speak to someone, our friendly UK-based team is here to help by phone or email. We believe in providing clear information, personal service, and support whenever you need it.

Supporting Every Customer

We're committed to treating all our customers fairly and with care.
If you have any additional requirements or would benefit from extra support because of a health condition, disability, financial hardship, bereavement, or any other personal circumstance, please let us know. We'll do everything we can to make accessing our products and services as easy as possible.

Our Values

Everything we do is guided by a simple set of principles:

• Put customers first by delivering excellent service and a positive experience.
• Keep insurance simple with products that meet our customers' needs.
• Treat everyone fairly, with honesty, respect and transparency.
• Support innovation, empowering our people to continually improve the service we provide.
• Build lasting relationships based on trust, integrity and reliability.

Accessibility

We want everyone to be able to access our products and services.
If you require policy documents or other information in large print or audio format, please contact us.
If you are deaf, have a hearing impairment or have difficulty with speech, you can also use the Next Generation Text (NGT) service.
Telephone: 01803 416 283
Email: [email protected]

We are here to help. Many questions can be answered by visiting our FAQ page. However if you can't find the answer please contact us via:

Email: [email protected]
Our telephone lines are open Monday to Friday 9am to 4.30pm (excluding bank holidays).

If you need to make a claim, please check your insurance policy for the claim number.

If you need to make a complaint:

We are committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please write to:
Managing Director at: Choose Your Insurance, The Estate Office, Shadrack, Berry Pomeroy Totnes, Devon, TQ9, 6LR, phone 0330 111 3998 or email [email protected].
We will acknowledge your complaint within three working days of receiving it.
Within 8 weeks of receipt of your complaint with will endeavour to provide you with a final decision. If we are not able to provide a final decision at that time we will explain why, the reasons for the delay and an expected time frame for providing you with a final decision.

If you require a copy of any information, including policy terms and conditions, in large font or audio material please call us on 01803 416 283 or email [email protected].
If you are deaf or have a hearing impairment or you have difficulty with your speech, you can access the Next Generation Text (NGT) service’.

Simply call us on 0330 111 3093 or send an email to [email protected] and our team will be pleased to assist you.

Simply call us on 0330 111 3093 or send an email to [email protected] and our team will be pleased to assist you.

In the event of a Medical Emergency

In the event of a Medical Emergency or Hospitalisation Please immediately contact our 24-hour Emergency Assistance Helpline.

Emergency Assistance 24 hours, 7 days a week

• Tel: +44 (0) 1403 788 719 (from anywhere except the USA, Canada or Mexico)
• Tel: +1-844-780-0494 (toll free from a landline in the USA or Canada)
• Tel: 00 1 819 780 0494 (from Mexico or calling from a UK mobile phone while in USA or Canada)

For Non-Emergency Claims

To notify us of a new claim or to obtain a claim form, please contact our non-emergency claims team using the details below:

Claims Service (non-emergency claims), Monday – Friday, 9am – 5pm

• Tel: +44 (0) 1403 788 720
• Email: [email protected]

General Enquiries

Jackson Lee Underwriting
The Estate Office
Shadrack
Berry Pomeroy
Totnes
Devon
TQ9 6LR

• Phone: 0330 111 3093
• Email: [email protected]

Complaints Handling Procedures

We are committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please write to:

Managing Director at: Jackson Lee Underwriting, The Estate Office, Shadrack, Berry Pomeroy Totnes, Devon, TQ9, 6LR, phone 0330 111 3093 or email [email protected].

We will acknowledge your complaint within three working days of receiving it.

Within 8 weeks of receipt of your complaint with will endeavour to provide you with a final decision. If we are not able to provide a final decision at that time we will explain why, the reasons for the delay and an expected time frame for providing you with a final decision.

Help with this website and Insurance documents in different formats

If you need any help with using this website our team can provide some assistance over the phone or via email. If you require a copy of any documentation in large font or audio material, please contact us. If you are deaf or have a hearing impairment or have difficulty with your speech, you can access services that offer text-to-speech and speech-to-text translation services. Please contact us if you need assistance with finding this service.

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